Lidl Austria recalls Dubai chocolate pistachio ice cream due to possible cashew traces

The pistachio ice cream is manufactured by the Dutch producer De Jongs Ijs and was available in Lidl Austria stores. The discounter emphasizes that it "legt laut eigenen Angaben größten Wert auf die Sicherheit seiner Produkte" and is responding with the recall to potential health risks.

Return and refund

Customers can return the affected package at any Lidl Austria store. The full purchase price will be refunded even without presenting a receipt, the company said. The aim is to make the recall as straightforward as possible.

For questions, the Lidl Austria customer service is available at the toll-free phone number 0800/500 810, reachable Monday to Friday between 7:30 a.m. and 6:00 p.m. On the company's website, consumers can also access further information.

Background: Allergy risk from cashew nuts

Allergic reactions to cashew nuts range from skin rashes and itching to severe, life-threatening shock. Anyone who notices symptoms after consuming the affected product should seek medical help. The trade recommends checking the packaging for the stated batch identifier.

The current case is part of a series of food recalls in Austria in recent years triggered by undeclared allergens. Authorities and retailers regularly point in such cases to the obligation for accurate labeling as well as the importance of clear return procedures.

Response and next steps

Lidl Austria announced that it will investigate the cause of the possible contamination together with the manufacturer in order to prevent similar incidents in the future. Until the review is completed, affected packages will be consistently removed from sale.

Consumers who are unsure whether the batch is already in their refrigerator or freezer can check the identifier D2W50J25R1 as well as the best-before date of December 8, 2027 on the packaging and return the product if necessary.

The recall was made public on July 13, 2026. Lidl Austria thanks customers for their understanding and assistance.

Lidl Austria

D2W50J25R1

Lidl Austria Customer Service

De Jongs Ijs

Krone Multimedia