Vienna, 18 August 2026

The new EU Packaging Regulation is creating bureaucratic burdens for small online retailers, which is why first companies such as the Lower Austrian micro-entrepreneur Aileen Akin are halting shipments to other EU countries.

The EU had set itself the goal of curbing the growing flood of packaging waste. In 2023, around 79 million tonnes of packaging waste were generated across the EU, a volume that, in the Commission's view, must not continue to rise. The revised Packaging Regulation is intended to hold manufacturers and retailers more accountable for avoiding, reusing or better recycling packaging.

For the approximately 450,000 small and medium-sized online retailers in the EU, however, implementation means a considerable additional burden. They must now appoint a so-called authorised representative for each member state to which they deliver goods. This person takes over legal representation vis-à-vis the national authorities on questions relating to packaging volumes, licence fees and take-back systems. Product safety, electrical and packaging law are also to be handled via an authorised representative in the future, as the Lower Austrian Chamber of Commerce (Wirtschaftskammer NÖ) explains.