Zurich, 22 July 2026

Helpful, but not infallible

German vacationers are encountering AI helpers in more and more destinations this summer, intended to assist with orientation, planning, and everyday questions.

The digital assistants are characterized in reporting as "mostly helpful" and with the note that they "never get tired." At the same time, however, they can "sometimes be wonderfully off the mark." One hotel in Australia, for instance, that an AI recommended as "within walking distance," turned out—according to Australian media reports—to be 13 hours on foot from the beach. In Tasmania, tourists pilgrimaged to AI-generated, fabricated thermal springs.

The chatbots don't stop at practical travel information either. You can get "promptly the latest information on the entrance fee introduced at the beginning of the year" at the Trevi Fountain in Rome. The Italian capital relies on the AI assistant Julia for this, who answers all manner of questions in real time via messenger services such as WhatsApp or Telegram. According to the city, she "speaks" 80 languages, including German.